REGARDING THE PROTECTION OF PERSONAL DATA (KVKK) AND PROCESSING
1. Data Controller
Acting as the data controller in accordance with the Law on Protection of Personal Data No. 6698 (‘Law’), BRIGHT VENÜS SAĞLIK HİZMETLERİ SAN. TRADE. LTD. STI. (ULTIMA TRAVEL) may process your personal data within the scope described below. ULTIMA TRAVEL providing the provided service will act as the data controller.
You can access detailed information about the purposes of processing your personal data by the Institution at www.ultimatravel.net.
2. Personal Data Processing Purposes
“Identity, communication, customer transaction, physical space security, transaction security, finance, marketing, visual and Your personal data belonging to the categories of “auditory records, health information” are processed for the following purposes limited.
Execution of sales and treatment processes of products and services, customer relations management, evaluation of requests and complaints, execution of campaigns, promotions or promotion processes,
Travel, tour, transfer, etc. to our customers through various channels (online, office sales, etc.). providing our services within the scope of other activities,
Carrying out operational procedures in order to provide the necessary services,
Carrying out the necessary procedures for obtaining a visa,
As a complementary process of the sales process, invoice, waybill etc. issuing legal documents, forwarding them to our customers and managing the collection process,
Considering the importance of human life, ensuring the safety of treatment, travel and accommodation, and providing health conditions as required,
Managing the main operations of the sales process such as order, cargo sending, ticket and document delivery, and conveying information to our customers on these issues via communication channels such as telephone, sms and e-mail,
Fulfilling the obligations regulated in consumer law, electronic commerce law, travel agency law legislation,
Evaluating and finalizing objections, suggestions, complaints and feedbacks before, during and after sales,
Social media, e-mail, web portal, web chat, phone, whatsapp etc. Answering membership/subscription/pre-sales questions and complaints through social communication channels, face-to-face communication tools, sharing information requested by our customer or customer candidate, making necessary calculations,
Carrying out customer satisfaction research in order to increase the service quality, tracking, arranging and improving customer experience and demands,
Auditing by accredited independent companies in order to provide certification as per the standard, and reporting the results to us,
Storing the information that is required to be kept in transactions such as membership / shopping carried out over the Internet,
Being able to present all service history records as evidence in possible legal disputes.
3.Personal Data Transfer
Your personal data is shared with the following recipient groups, limited to the reasons that require it to be transferred:
Relevant public institutions and organizations and other institutions they have authorized, to the extent permitted and required by the provisions of the legislation, in order to fulfill the obligations of our company before the law,
Switchboard provider companies that work with the aim of accessing voice recordings in call center processes when necessary,
Our lawyers and judicial authorities in order to exercise our legal rights; Cargo/mail companies in order to carry out sales operations,
In order to keep the records of our customers in the areas we serve, to provide the necessary precautions and investigations, to establish communication and to carry out all necessary transactions, hotels, airline companies, etc. our suppliers,
Companies, banks, financial audit firms that provide electronic payment system and taxation services in order to carry out all financial, financial and tax processes related to sales,
The “Message Management System” platform established for the purpose of managing commercial electronic message permissions and complaint processes within the scope of the “Law on the Regulation of Electronic Commerce” and related legislation, with technical support companies providing services for the establishment, development and maintenance of technical infrastructure / electronic systems
4.Personal Data Collection Method and Legal Reason
Your personal data, information entries made to all kinds of forms on our website, online messaging portals such as web chat, social media, whatsapp etc. Information is shared through social communication channels, telephone and e-mail, and the information transferred face to face in our office is recorded in the system.
It is necessary to process the personal data of the parties to the contract, provided that it is clearly stipulated in the law, is directly related to the establishment or performance of a contract, it is mandatory for the data controller to fulfill its legal obligation, data processing is mandatory for the establishment or protection of a right, and the data subject is fundamental. Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the rights and freedoms of the data controller.
Personal data to be processed within the scope of “OPEN CONSENT” pursuant to the provision of 5/1 of the Law on the Protection of Personal Data; “The Law on the Regulation of Electronic Commerce” and all relevant laws for the detection and segmentation of your usage/shopping habits, the delivery of gifts, discounts, new opportunities and special offers, consumer preference analysis and personalized marketing activities such as product-service promotion, information, advertisement, campaign. It is processed in order to be able to contact you in accordance with its sub-legislation and to send e-mails and sms in this sense; It is shared with companies that provide SMS and e-mail sending services and companies that provide consultancy services on marketing in order to carry out the delivery.
Health data to be processed within the scope of “OPEN CONSENT” pursuant to the provision of 6/2 of the Law; It is shared with the authorized personnel in the relevant tour, organization and travel companies, in order to obtain the minimum level of information necessary for the protection of human health in the organized tours, organizations and travels, and to take the necessary measures to achieve this goal.
5. Rights of Relevant Person (Data owners)
Although the detailed explanation on this subject is available at “www.ultimatravel.net”, your requests within the scope of Article 11 of the law that regulates the rights of the person concerned, according to the “Communiqué on the Procedures and Principles of Application to the Data Controller”, our company headquarters address “Mecidiyeköy Mah. Mecidiyekoy Yolu St. Celil Ağa Business Center No:10/43 Şişli İstanbul” in writing or to firstname.lastname@example.org e-mail address.
Consent and Consent
When you read this Clarification Text, in this context, BRIGHT VENÜS SAĞLIK HİZMETLERİ SAN. TRADE. LTD. You accept, declare and undertake that you are fully and completely informed about the fact that ŞTİ. carries out a data processing process and that you have been informed about the processing of your personal data and that you have given your consent to the processing of your personal data.
Message Confirmation Text
BRIGHT VENÜS SAĞLIK HİZMETLERİ SAN. TRADE. LTD. STI. I hereby consent and give my consent to be processed, recorded and preserved for the purposes given in the Clarification Text within the scope of the Personal Data Protection Law No.
BRIGHT VENUS HEALTH SERVICES IND. TRADE. LTD. STI. I accept the sending of commercial electronic messages (call, sms, e-mail, etc.) to me within the scope of all kinds of information, surveys, promotions, openings, invitations and events, etc. reminders and other communication works, promotion and information.